About MACH Machine Tools

MACH Machine Tools, part of the Vigilance Group, is a leading supplier of high-quality CNC and manual machine tools to precision component manufacturers in the UK and Ireland.

Established in 2012, the company’s growing product range is truly impressive and each machine sold, bearing the distinctive MACH Machine Tool branding, represents a guaranteed and proven high-performance technology solution.

Initially renowned for the sales its MACH VS-1 turret-type (manual) milling machines back in 2012, the company has grown exponentially since then…and so has its customer base.

The company’s range of manual machines now includes, in addition to its best-selling VS-1 milling machines, high-performance and competitively-priced lathes, drilling machines, surface grinders, bench and belt grinders, workshop presses, shears and bandsaws.

In 2015 the company added another, and important, string to its bow and began supplying high-productivity and high-specification CNC machine tools (lathes and vertical machining centres) to UK and Irish component manufacturers.

The company’s extensive and growing product portfolio, backed by best-in-class after-sales services, has made MACH Machine Tools the first choice for manufacturers looking for high-quality, reliable and affordable machine tools.

A key feature of the DynaPath control is its fast, Wi-Fi enabled, remote 24/7 diagnostic, applications and monitoring help and support – a real game-changer and something truly unique in the industry that enables MACH Machine Tools to respond to customers’ queries within 20 minutes!

MACH Machine Tools’ Technical Help Desk, in combination with DynaPath applications and technical staff worldwide, is able to provide customers in the UK and Ireland with 24/7, round-the-clock support and assistance. Gone is the need for time consuming email exchanges with service departments, and costly service engineer visits are kept to a minimum because a majority of issues can be solved remotely.

This service, provided free of charge for the life of the machine, is proving its worth with customers and ensures that machine downtime is kept to a minimum. Training and applications support, if required, can also be provided via the same remote assistance

function.

With quick and reliable machine tool service interventions being high on every manufacturer’s agenda, the high level of support provided to MACH Machine Tools’ DynaPath customers is pivotal to the company’s future growth ambitions.

Service and support

The DynaPath 24/7 remote assistance facility is proving popular with customers. It helps them maintain productivity levels and the efficiency of their manufacturing operations. Many machine tool companies and suppliers focus a majority of their resources on sales and on increasing market share and expanding their customer base. This is often at the expense of building a strong service infrastructure and culture within their organisations as they simply don’t have enough engineers to go around!

MACH-DynaPath Remote Assist is a fast, high-quality and cost effective service solution. Using the built in Wi-Fi connection, we can access each MACH machine from our service desk, diagnose problems remotely, and resolve issues with the customer without the need for a visit. If a visit is required, the remote assistance function enables us to diagnose all issues in advance, making the visit more productive and effective, and often limiting ‘in-person’ interventions to just one.

Ask us for a Remote Assist demonstration…it really is a game changer!